We guarantee to deliver all orders within 7 days and we will give a full refund if goods are returned unused within 14 days of receipt. 

For further information please write to us at 100 Norman Road, St Leonards TN38 0EJ. For full terms and conditions see below.

This privacy policy sets out the terms and conditions of how The Airfares Guide uses and protects any information that you give The Airfares Guide when you use this website.

The Airfares Guide is Britain's leading travel research organisation and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Airfares Guide may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 September 2019

What we collect

We may collect the following information:

·        name

·        contact email address

·        demographic information such as postcode, preferences and interests

·        other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·        Internal record keeping.

·        We may use the information to improve our products and services.

·        We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. The sectors and companies  in which we might send you information include financial providers, secured loads, unsecured loans, car finance, property purchase, model agencies, airlines, business opportunities, car hire, wine investments, accident advice, claims companies, competitions sites, fashion and leisure, travel, laser eye surgery, pre-paid funeral plans,  home improvements, sporting offers, broadband, phones, energy, property, automotive, business opportunities, visitor discounts, nutrition, social and lifestyle.

·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.  We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·        Whenever you are asked to fill in a form on the website tell us that you do not want the information to be used by anybody for direct marketing purposes

·        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at 100 Norman Rd TN28 0EJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.